HOUSTON — Delayed and undelivered mail has been an issue that for months has plagued the north Houston and Missouri City USPS processing centers with little to no explanation as to why.
Kassy Garza shared her experience with KHOU 11 News on Sunday.
"I’ve submitted my missing mail requests ... not a thing," Garza said.
She said she ordered a Christmas sweater on Nov. 29 and tracking showed it arrived at the north Houston center on Dec. 11.
"It looks like it was bouncing from Missouri City to north Houston until it just stopped tracking around Dec. 27 and then it started moving again the 24th of January and it stalled," Garza said.
It's now sitting in Dallas.
"The person I had ordered it from through Poshmark, they were located in Dallas so what I’m thinking is oh, no, they are sending it back and that is the last thing I need," Garza said.
The back and forth in similar cases has prompted an open letter from Rep. Troy Nehls to Postmaster General Louis Dejoy requesting a congressional briefing with his staff to address what's going on as people like Garza lose faith in what they're calling a once dependable federal service.
"Essentially, at the moment, I’m just saying I’m just going to not order anything until this gets, you know, figured out because a lot of online retailers do use USPS," Garza said.
USPS said it's adding an additional facility to improve services, meanwhile, Rep. Al Green plans to tour the facilities before the end of the month.
Tracking the mail: Our stories on the postal delays
- Dec. 13, 2023: 'Processed as they are received' | In statement, USPS addresses issues at Houston-area post office
- Dec. 15, 2023: Man's medication stuck at Missouri City USPS sorting facility for a week and counting
- Dec. 16, 2023: New Hampshire woman joins list of people frustrated about packages stuck at Missouri City USPS sorting facility
- Dec. 19, 2023: 'Free my mail!' | Congressman looks into Missouri City postal facility with reported package delays
- Jan. 10, 2024: Congressman Al Green to tour Missouri City USPS facility with hopes of resolving mail delay issues
- Jan. 10, 2024: Here's why the post office says your mail is stuck
- Jan. 18, 2024: Package with $1,000 item stuck at Missouri City USPS processing center, customer says
- Jan. 19, 2024: 'We need to step it up and figure this out' | In one day, hundreds of people contacted KHOU 11 about mail delays
- Jan. 19, 2024: Congressman Al Green receives report from USPS Office of Inspector General on mail delay issues
- Jan. 19, 2024: Bride-to-be still waiting on wedding dress just days before big day
- Jan. 20, 2024: Candle shop owner worried about reputation after customers' orders stuck at USPS processing centers in Houston
- Jan. 21, 2024: 'It's not just Missouri City' | Houston’s mail delays extend to USPS northside facility, customers say
- Jan. 22, 2024: Houston congressman demands answers, calls for transparency from USPS on mail delay issues
- Jan. 23, 2024: USPS bringing in extra workers to help with mail delays at Houston-area processing centers, congressman says
- Jan. 24, 2024: 'A whole mess' | USPS employee says key piece of equipment is causing mail delays at Houston-area processing centers
- Jan. 27, 2024: Woman says her package took 81 days to be delivered amid ongoing Houston-area mail delays