SUGAR LAND, Texas — Millions of customers in the Houston area were still without power on Tuesday night, more than 24 hours after Hurricane Beryl devastated the region.
On Tuesday, KHOU 11 News learned that a local senior living facility was among those dealing with that exact problem.
The Landon Ridge Sugar Land Independent Living Facility is on Brooks Street between Highway 6 and Highway 90.
Family members reached out to KHOU 11 News because they were worried that their loved ones wouldn't survive in the heat.
Now, they're working to get their loved ones out and to safer locations.
"I found out they don't have a backup generator and they seem like there were no plans for evacuations they were aware of," Kay Carlton said.
Carlton was worried about her 91-year-old mother with limited mobility who recently was released from the hospital.
She said the heat inside the facility was dangerous.
"It's hot air. No breeze. It makes it harder to breathe," she said.
So, she picked her mom up Tuesday afternoon and rolled her out.
"I couldn't even sleep last night. I couldn't sleep," she said.
It's not just the heat inside, though. Some said there weren't any emergency lights inside the facility.
One caregiver said she was caring for a man on the fourth floor.
"The elevator is broken. The stairs are pitch black, no lighting in the stairs. It's hard to get him down," the caregiver said.
The facility manager said it's an independent living facility, meaning it's like an apartment complex with amenities. It's not a senior assisted living facility.
They only provide two meals and weekly housekeeping -- no medical assistance. It's something residents understand.
"They are not responsible for us," resident Pat Jacob said.
What's happening right now still left many wondering why the facilities that are full of seniors aren't required to have generators.
"I think it'd be nice if they had generators," Jacob said. "This doesn't happen often, but when it does, it's life-threatening, actually."
City of Sugar Land officials said they're aware of the situation and monitoring the situation.
The facility said it's working to set up a generator so they can have a cooling room for residents. They also said the fire department is helping bring down residents when needed.