HOUSTON — CenterPoint has faced intense scrutiny over its preparation and response to Beryl.
On Wednesday, KHOU 11 Investigative Reporter Jeremy Rogalski sat down with the company's vice president of operations to talk about the criticism of their performance.
While Darin Carroll declined to give the company a letter grade on how it has responded to the widespread power outages, he maintained they wouldn't have done anything differently and they're restoring power at a record pace.
Two full days after Beryl left the Houston area, CenterPoint said it met its initial power restoration goal.
"We know that we have never before restored 1 million customers in 48 hours," he said.
But, that's only half the battle. Carroll said the deeper you get into disaster recovery, the pace of repairs will begin to slow.
"So, you know, you can expect the second half of the storm (recovery efforts) to not be a million every 48 hours, which is basically what we've done thus far," he said.
He said they're not yet ready to provide a timeline for those who are still waiting.
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When asked about the decision to not request more mutual aid workers from out of town after Beryl hit, he said money had nothing to do with that decision.
"Money had nothing to do with it ... does not come into the calculus when making these decisions," Carroll said.
He said that when it comes to pre-hurricane preparations, he wouldn't have done anything differently.
Rogalski also asked about CenterPoint's newly released outage map and the complaints that have come along with it. Specifically about the customers who live in areas where the power is supposedly energized, but they're still without power.
"We track it constantly. We're making adjustments to the map as we speak. The other thing I want customers (without power) to know is even if you see yourself in that green on the map, don't worry, we know you're out of power and we are going to get to you.
Carroll said the green areas on the map show that the main line, or circuit, in that area is energized, but there could be smaller fuses, transformers or other pockets that are damaged.
He said the company recognizes the issues and understands the frustration that comes along with it.