HOUSTON — CenterPoint Energy has been making progress in restoring power to customers after Thursday’s storms and on Monday, the company launched an interactive map to track outages and estimated restoration times. But some people have contacted us about the map, saying it's not accurate.
The new map has search capabilities for users to put an address in and get an estimate on when the power will be back on.
If you want to try the map out, here’s a link to it.
We have been getting messages, saying the map had inaccuracies, so we asked Logan Anderson with CenterPoint. Here was her answer.
CenterPoint says they’re still on track to have substantially completed restoration by Wednesday evening. They also say they’ll have 90% of impacted customers restored by Tuesday night.
RELATED: CenterPoint alert says my power was restored so why is it still out? Here's what that may mean
As of Tuesday morning at 7 a.m., CenterPoint was reporting 144,381 customers without power. They restored 194,588 in the prior 24 hours. At the height of the storm Thursday, there were more than 900,000 customers without power.
CenterPoint is also reminding customers that if they had damage to their weatherhead, they need to have that repaired before power can be restored. If yours was damaged, CenterPoint says the Houston Permitting Center is providing a fast track for getting your service back.
In a release, CenterPoint listed steps to take for customers with damaged weatherheads. Those are posted below verbatim from CenterPoint.
"To help expedite the restoration process for customers with damaged weatherheads, the Houston Permitting Center is providing a fast-track process for restoring electrical service for “like-for-like repairs only, no improvement." To participate, follow these steps:
- Verify your Electrical Contractor by calling 832-394-8860. Only a registered City of Houston Electrical Contractor can repair your electrical service.
- Have your registered Electrical Contractor purchase your Temporary Cut (TCI)\Reconnect Permit using the iPermits system. Visit: the City of Houston > Online Permits (houstontx.gov)
- The registered contractor will contact the Houston Permitting Center Electrical Inspections section to request an emergency release to CenterPoint.
- For after-hours work, please use the numbers located in your electrical registration packet for the City of Houston.
- Then the homeowner needs to contact the Electrical Service Provider (ex., Green Mountain, TXU, Reliant) to obtain a release of electrical service."
- The registered contractor will contact the Houston Permitting Center Electrical Inspections section to request an emergency release to CenterPoint.
