HOUSTON — If you live in west Houston and are getting a very high water bill, Houston Public Works wants to hear from you.
They tweeted on Thursday afternoon that they are aware of a
"dramatic increase" in water bills because of new electronic reading devices on meters for customers who live near I-10 and Eldridge Parkway.
Houston Public Works says they’re investigating the issue and hope to have it fixed as soon as possible.
If you think your bill has been affected, they want you to reach out to them at 713-371-1400.
On Friday, we received the following statement from Houston Public Works.
"Customer Account Services replaced approximately 500 electronic reading devices over the last few weeks. These installations replaced reading devices on the meters that required manual readings. Customers who received inaccurate readings received notices by mail, email or text informing them of the billing correction and options available if they wanted to contest the bill. Houston Public Works understands the frustration regarding an unexplained increase in their water bill. We encourage customers to reach out to Customer Account Services at 713.371.1400 if they have questions regarding their bill. Our team will work directly with customers on their bill."